Refunds to Be Processed Automatically for Affected Commuters Following Fare Error
SINGAPORE — A total of 1,335 trips on the Thomson-East Coast Line (TEL) between Orchard and Queenstown stations were inadvertently charged an extra six cents from November 13 to December 2.
TransitLink issued a statement on Facebook on December 13, explaining that after the recent opening of new TEL stations, affected commuters were charged S$1.34 when exiting the TEL fare gates, compared to the correct fare of S$1.28 for the North-South Line (NSL) fare gates.
“The error occurred due to an inaccurate update of the fare table for trips between TEL Orchard station and Queenstown station,” TransitLink clarified, adding that corrections have been implemented since December 3.
Commuters using SimplyGo, as well as those who made payments with upgraded CEPAS cards, Mastercard, Visa credit or debit cards, or contactless NETS Bank cards, will receive an automatic refund of S$0.06. Users of contactless bank cards will see the refunds reflected in their statements, while SimplyGo concession and EZ-Link cardholders will have the amounts credited back to their cards.
For those needing to upgrade their CEPAS cards, an e-voucher will be provided, which can be redeemed at any top-up kiosk, assisted service kiosk, or TransitLink Kiosk.
Affected commuters with questions regarding the refund process can contact the TransitLink Hotline at 1800-2255-663 or visit any TransitLink Ticket Office.
“We apologise for the inconvenience caused,” TransitLink stated.
