Strangers step in to help when a lift breakdown leaves a passenger stranded
A heartwarming act of kindness unfolded at Bukit Mertajam KTM station in Penang when three strangers carried a wheelchair user up a flight of stairs after discovering the station’s lift was out of service.
The incident, shared in a viral TikTok video by @ismailazemin, a spinal cord injury survivor, captured the trio’s immediate response. Instead of waiting for assistance, they stepped in to lift and guide him safely up the stairs.
Despite observing a fast, the individuals acted selflessly, prompting Ismail to express his deep gratitude. “They didn’t hesitate to help, even while fasting. Thank you, kind souls,” he wrote, moved by their generosity.
Social media users praised their actions, calling it a true reflection of community values. “This is what being Malaysian is about,” one comment read, while others highlighted the need for improved accessibility at transport stations.
Local advocacy groups have echoed this concern, urging authorities to prioritise inclusive infrastructure. While spontaneous gestures of goodwill are inspiring, they stress the importance of long-term solutions to ensure equal mobility for all.
This moment at Bukit Mertajam KTM station serves as a powerful reminder: in times of need, Malaysians are always ready to support one another.
