Commuters criticize the lack of real-time balance display and system limitations.
SINGAPORE: A wave of discontent has spread across social media after the Land Transport Authority (LTA) announced that EZ-Link cards will no longer be functional starting June, compelling commuters to transition to the SimplyGo payment system.
While two-thirds of commuters had already adopted SimplyGo by December 2023, the remaining users voiced strong objections, highlighting dissatisfaction with the absence of real-time balance and fare details when tapping on card readers.
Why Commuters Are Frustrated
Many Singaporeans turned to LTA’s TikTok account to vent their frustrations, emphasizing how the shift has disrupted their routine. Commuters lamented the loss of the familiar convenience of seeing their balance and trip charges instantly after using public transport.
The inability to check balances on-the-go poses challenges, particularly for those who forget to verify their card’s remaining balance via the app or other platforms. This could result in situations where commuters unknowingly board buses or trains without sufficient credit.
LTA’s Rationale
In a statement on Jan 12, the LTA explained that displaying fare and balance details at tap points was technically possible but could delay commuter flow at entry and exit points—an outcome deemed “undesirable.”
Instead, commuters are encouraged to monitor their balances using three methods:
Downloading the SimplyGo app.
Logging into the SimplyGo website.
Checking ticketing machines at train stations or bus interchanges.
The LTA assured users that the SimplyGo system offers a wide range of features, aiming to modernize and streamline public transport payment experiences.
LTA’s TikTok and the Public Backlash
In an attempt to engage with the public, LTA posted a TikTok video on Jan 16 using the popular “We’re… so of course…” trend. Featuring quirky insights about LTA employees, the video garnered over 90,000 views and more than 1,000 likes.
However, the comments section quickly turned into a sounding board for disgruntled commuters. Many users mocked the SimplyGo system and criticized LTA for perceived inefficiencies.
“We are from LTA, of course we don’t want to let you know how much we charge for every trip using SimplyGo.”
“We are from LTA, of course we think of more creative ways to make money off Singaporeans.”
Other comments raised unrelated grievances, such as the poor condition of roads and restrictions on purchasing cars.
Looking Ahead
As the June deadline approaches, LTA faces increasing pressure to address public dissatisfaction with SimplyGo. While the system aims to modernize transit payment methods, many Singaporeans are calling for improvements that balance efficiency with user convenience.
